Frequently Asked Questions

How can I place an order?

The following options are available to order from Jack in the Box Toys & Novelties:

  • Order online
  • Phone: 07 3899 2699
  • Fax: 07 3899 2600
  • Email: orders@jackinthebox.com.au
  • Through our Sales Representatives throughout Australia

To order online, you will need to register for access to our website. Please see ‘Login Request’ page for more information.

To get in touch with one of our friendly sales representative, please see the ‘Sales Representatives’ page.

Do I need an account to place an order?

No, you can place a proforma order with us if you don’t have an existing 30 day account.

We accept payment via Visa, MasterCard, bank deposit, cheque or cash.

 

A transaction fee on credit/debit card transactions applies, and is as follows;
MasterCard Credit: 0.84%
Visa Credit: 0.95%
MasterCard Debit: 0.44%
Visa Debit: 0.47%
EFTPOS: 0.18%

 

Please note for current 30 day account holders our payment terms are strictly 30 days NETT, from date of invoice. If a cheque is banked and insufficient funds are available a recovery fee will apply.

 

Our details for EFT (Electronic Funds Transfer) are as follows:

Bank:                Westpac

BSB:                  034 058

Account Name:   Joseian Enterprises Pty Ltd

Account:             149 647

 

If you are paying for a proforma order, please wait for our office to contact you with the total payable before making payment.

What is our minimum order?

We have no minimum order value.  The only requirement is that you order the unit quantity value as we do not break units.   Note that our prices are wholesale prices and do not include GST.

What shipping methods are available?

All orders will incur a freight charge, however, we endeavour to source the cheapest freight possible to offer you the best delivery available.

We use freight carriers such as Direct Freight, Border Express & First Express to deliver our goods to customers Australia wide!

What is your pricing policy?

We offer you consistently low prices and an excellent customer service. Prices are subject to change without notice due to unforeseen circumstances.

Should goods not be available at the time of ordering items may be placed on back-order, subject to account requests. All efforts are made to dispatch goods as quickly as possible, however, it may be necessary to hold some orders until back-ordered stock items arrive in to our warehouse.

What is your return/refund policy?

Damaged Stock

We take great care in ensuring our items are packed carefully however, sometimes an item will arrive damaged.  In this case the damage must be reported within 14 days from invoice date and we will instruct you on how to handle this item.  We may replace or credit the item.  We do not issue credits on stock broken in your store.

Returns Policy

All returns must be approved by our Head Office. Damaged or faulty goods will only be accepted for return, on approval, if advised within 14 working days of purchase. No returns will be accepted without approval, which MUST be obtained from Jack in the Box prior to goods being returned.

Cancellations and Order Changes

For changes to an order sent to us please note that once an order has been processed by our warehouse we cannot accept changes to this order.

What currency do you use?

All transactions on this website are processed in Australian Dollars ($AUD).

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