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Our Newsletter


FAQ's

New Accounts and Credit Terms

New accounts are required to pay proforma (money up front) and the easiest and fastest way to process this is with a credit card.  We have a 2.5% transaction fee on all credit card payments.  We accept VISA and MasterCard. Credit card details are to be left in the comment section when placing your order. Your card is only charged the day the order is despatched.  If you wish to use our 30 day account facility then a credit application is required to be completed and approved.  If approved, your account will be strictly 30 days from invoice date. For a credit application form, please contact our office. Any accounts that fail to meet our credit terms will be removed and no further orders will be processed.  Outstanding accounts may incur a 2.5% interest charge.

 

Password

Passwords are for our customers pricing protection, please contact our office for details and give verification of your business or organisation.

 

Damaged Stock

We take great care in ensuring our items are packed carefully however, sometimes an item will arrive damaged.  In this case the damage must be reported within 14 days from invoice date and we will instruct you on how to handle this item.  We may replace or credit the item.  We do not issue credits on stock broken in your store.

 

Returns Policy

All returns must be accompanied by our claim number. Damaged or faulty goods will only be accepted for return, on approval, if advised within 14 working days of purchase. No returns will be accepted without a return claim authority number, which MUST be obtained from Jack in the Box prior to goods being returned.

 

Cancellations and Order Changes

For changes to an order sent to us please note that once an order has been processed by our warehouse we cannot accept changes to this order.

 

How do I place an order?

The following options are available when ordering from Jack in the Box Toys & Novelties

  • Order online
  • Phone: 07 3899 2699
  • Fax: 07 3899 2600
  • Email: orders@jackinthebox.com.au
  • Through our Sales Representatives throughout Australia

 

What is our minimum order?

We have no minimum order value.  The only requirement is that you order the unit quantity value as we do not break units.   Note that our prices are wholesale prices and do not include GST.

 

Delivery

All orders will incur a freight charge, however, we endeavour to source the cheapest freight possible to offer you the best delivery available.

 

Where are we located?

Our head office is at Murarrie, basically at the bottom of the gateway bridge.  We are 15 minutes from Brisbane City and 15 minutes from Brisbane Airport.  Our street address is unit 3, 62 Borthwick Avenue, Murarrie  Qld  4170.  Hours are Monday – Friday 8am to 4.30pm.  After hours and weekends by appointment.

 

Payment

We accept Cash, Cheque, Direct Deposit, VISA and Mastercard. We have a 2.5% transaction fee on all credit/debit card transactions. Please note that our payment terms are strictly 30 days NETT, from date of invoice.  We can also process EFTPOS transactions for showroom sales (cheque, savings & credit accounts).  If a cheque is banked and insufficient funds are available a recovery fee will apply.

Our details for EFT (Electronic Funds Transfer) are as follows:

Bank:                Westpac

BSB:                  034 058

Account Name:   Joseian Enterprises Pty Ltd

Account:             149 647

 

Pricing Policy

We offer you consistently low prices and an excellent customer service. All prices are listed in Australian dollars.  Prices are subject to change without notice due to unforseen circumstances.

Should goods not be available at the time of ordering items may be placed on backorder, subject to account requests. All efforts are made to dispatch goods as quickly as possible, however, it may be necessary to hold some orders until backordered stock items arrive in to our warehouse.