Frequently Asked Questions

What currency do you use?

All transactions on this website are processed in Australian Dollars ($AUD).

What Shipping Methods Are Available?

All orders will incur a freight charge, however, we endeavour to source the cheapest freight possible to offer you the best delivery available.

How Do I Place an Order?

The following options are available when ordering from Jack in the Box Toys & Novelties

  • Order online
  • Phone: 07 3899 2699
  • Fax: 07 3899 2600
  • Email: orders@jackinthebox.com.au
  • Through our Sales Representatives throughout Australia

What is our minimum order?

We have no minimum order value.  The only requirement is that you order the unit quantity value as we do not break units.   Note that our prices are wholesale prices and do not include GST.

Do I Need an Account to Place an Order?

We accept Cash, Cheque, Direct Deposit, VISA and Mastercard.
Transaction fees on credit/debit card transactions are as follows;
Mastercard Credit 1.17%
Visa Credit 1.28%
Mastercard Debit 0.42%
Visa Debit 0.60%
EFTPOS 0.18%
Please note for current 30 day account holders our payment terms are strictly 30 days NETT, from date of invoice. We can also process EFTPOS transactions for showroom sales (cheque, savings & credit accounts).  If a cheque is banked and insufficient funds are available a recovery fee will apply.

Our details for EFT (Electronic Funds Transfer) are as follows:

Bank:                Westpac

BSB:                  034 058

Account Name:   Joseian Enterprises Pty Ltd

Account:             149 647

What is your return/refund policy?

Damaged Stock

We take great care in ensuring our items are packed carefully however, sometimes an item will arrive damaged.  In this case the damage must be reported within 14 days from invoice date and we will instruct you on how to handle this item.  We may replace or credit the item.  We do not issue credits on stock broken in your store.

Returns Policy

All returns must be approved by our Head Office. Damaged or faulty goods will only be accepted for return, on approval, if advised within 14 working days of purchase. No returns will be accepted without approval, which MUST be obtained from Jack in the Box prior to goods being returned.

Cancellations and Order Changes

For changes to an order sent to us please note that once an order has been processed by our warehouse we cannot accept changes to this order.

What is your pricing policy?

We offer you consistently low prices and an excellent customer service. All prices are listed in Australian dollars.  Prices are subject to change without notice due to unforeseen circumstances.

Should goods not be available at the time of ordering items may be placed on backorder, subject to account requests. All efforts are made to dispatch goods as quickly as possible, however, it may be necessary to hold some orders until backordered stock items arrive in to our warehouse.